Table of Content

1. Executive Summary
   1.1. India Customer Experience Management Market Snapshot, 2024 and 2031
   1.2. Market Opportunity Assessment, 2024 - 2031, (US$ Mn)
   1.3. Key Market Trends
   1.4. Future Market Projections
   1.5. Premium Market Insights
   1.6. Industry Developments and Key Market Events
   1.7. PMR Analysis and Recommendations
2. Market Overview
   2.1. Market Scope and Definition
   2.2. Market Dynamics
       2.2.1. Drivers
       2.2.2. Restraints
       2.2.3. Opportunity
       2.2.4. Challenges
       2.2.5. Key Trends
   2.3. Customer Experience Management Market: Value Chain
   2.4. Macro-Economic Factors
       2.4.1. India Sectorial Outlook
       2.4.2. India GDP Growth Outlook
   2.5. Forecast Factors - Relevance and Impact
   2.6. Usecases
   2.7. Covid-19 Impact Assessment
   2.8. PESTLE Analysis
3. Pricing Analysis
   3.1. Pricing Analysis by Model Type
   3.2. Pricing Model- Heat Map
   3.3. Average Pricing Analysis

4. India Customer Experience Management Market Outlook: Historical (2018 - 2023) and Forecast (2024 - 2031)
   4.1. Key Highlights
       4.1.1. Market Size and Y-o-Y Growth
       4.1.2. Absolute $ Opportunity
   4.2. Market Size (US$ Mn) Analysis and Forecast
       4.2.1. Historical Market Size Analysis, 2018-2023
       4.2.2. Current Market Size Forecast, 2024-2031
   4.3. India Customer Experience Management Market Outlook: Service Type
       4.3.1. Introduction / Key Findings
       4.3.2. Historical Market Size (US$ Mn) Analysis By Service Type, 2018 - 2023
       4.3.3. Current Market Size (US$ Mn) Forecast By Service Type, 2024 - 2031
           4.3.3.1. Management Services
               4.3.3.1.1. Outbound sales
               4.3.3.1.2. Inbound sales
               4.3.3.1.3. Customer service
               4.3.3.1.4. Order fulfilment
               4.3.3.1.5. Payment collections
               4.3.3.1.6. Technical support
               4.3.3.1.7. Misc.
           4.3.3.2. Digital Services
               4.3.3.2.1. CX consulting
               4.3.3.2.2. Customer journey mapping
               4.3.3.2.3. CX analytics and Machine Learning
   4.4. Market Attractiveness Analysis: Service Type
   4.5. India Customer Experience Management Market Outlook: Deployment Mode
       4.5.1. Introduction / Key Findings
       4.5.2. Historical Market Size (US$ Mn) Analysis By Deployment Mode, 2018 - 2023
       4.5.3. Current Market Size (US$ Mn) Forecast By Deployment Mode, 2024 - 2031
           4.5.3.1. Cloud-based
           4.5.3.2. On-premise
   4.6. Market Attractiveness Analysis: Deployment Mode
   4.7. India Customer Experience Management Market Outlook: End Use Industry
       4.7.1. Introduction / Key Findings
       4.7.2. Historical Market Size (US$ Mn) Analysis By End Use Industry, 2018 - 2023
       4.7.3. Current Market Size (US$ Mn) Forecast By End Use Industry, 2024 - 2031
           4.7.3.1. E-commerce
           4.7.3.2. Banking
           4.7.3.3. Fintech
           4.7.3.4. Retail
           4.7.3.5. IT and Telecom
           4.7.3.6. Travel & Hospitality
           4.7.3.7. Transportation & Logistics
           4.7.3.8. Healthcare
           4.7.3.9. Misc. (Media & Entertainment, etc.)
   4.8. Market Attractiveness Analysis: End Use Industry
5. Competition Landscape
   5.1. Market Share Analysis, 2023
   5.2. Market Structure
       5.2.1. Competition Intensity Mapping By Market
       5.2.2. Competition Dashboard
   5.3. Company Profiles (Details - Overview, Financials, Strategy, Recent Developments)
       5.3.1. Concentrix
           5.3.1.1. Overview
           5.3.1.2. Service Types
           5.3.1.3. Key Financials
           5.3.1.4. Market Developments
           5.3.1.5. Market Strategy
       5.3.2. Teleperformance
       5.3.3. iEnergizer
       5.3.4. Startek
       5.3.5. TCS
       5.3.6. Tech Mahindra
       5.3.7. SAP SE
       5.3.8. SAP SE
       5.3.9. Conneqt
       5.3.10. IGT Solutions
       5.3.11. INFOSYS
       5.3.12. WNS
6. Appendix
   6.1. Research Methodology
   6.2. Research Assumptions
   6.3. Acronyms and Abbreviations