Table of Content

1. Executive Summary
   1.1. Global Cloud Telephony Service Market Snapshot, 2024 and 2031
   1.2. Market Opportunity Assessment, 2024 - 2031, US$ Bn
   1.3. Key Market Trends
   1.4. Future Market Projections
   1.5. Premium Market Insights
   1.6. Industry Developments and Key Market Events
   1.7. PMR Analysis and Recommendations
2. Market Overview
   2.1. Market Scope and Definition
   2.2. Market Dynamics
       2.2.1. Drivers
       2.2.2. Restraints
       2.2.3. Opportunity
       2.2.4. Challenges
       2.2.5. Key Trends
   2.3. Macro-Economic Factors
       2.3.1. Global GDP Growth Outlook
       2.3.2. Investment in Telecommunication Infrastructure
       2.3.3. Economic Conditions and IT Budget Allocation
       2.3.4. Global Internet and Cloud Adoption
       2.3.5. Cybersecurity Concerns and Threat Levels
   2.4. COVID-19 Impact Analysis
   2.5. Forecast Factors - Relevance and Impact
3. Value Added Insights
   3.1. Regulatory Landscape
   3.2. Value Chain Analysis
   3.3. PESTLE Analysis
   3.4. Porter’s Five Force Analysis
4. Price Trend Analysis
   4.1. Key Highlights
   4.2. Key Factors Impacting Cloud Telephony Service Prices
   4.3. Pricing Analysis
       4.3.1. Subscription Analysis
       4.3.2. Usage-based Analysis
5. Global Cloud Telephony Service Market Outlook: Historical (2019 - 2023) and Forecast (2024 - 2031)
   5.1. Global Cloud Telephony Service Market Outlook: Network Type
       5.1.1. Introduction / Key Findings
       5.1.2. Historical Market Size (US$ Bn) and Analysis, By Network Type, 2019 - 2023
       5.1.3. Current Market Size (US$ Bn) and Analysis and Forecast, By Network Type, 2024 - 2031
           5.1.3.1. Public Switched Telephone Network (PSTN)
           5.1.3.2. Voice-over Internet Protocol (VoIP)
   5.2. Market Attractiveness Analysis: Network Type
   5.3. Global Cloud Telephony Service Market Outlook: Deployment
       5.3.1. Introduction / Key Findings
       5.3.2. Historical Market Size (US$ Bn) Analysis, By Deployment, 2019 - 2023
       5.3.3. Current Market Size (US$ Bn) Analysis and Forecast, By Deployment, 2024 - 2031
           5.3.3.1. Cloud-based
           5.3.3.2. On-premises
   5.4. Market Attractiveness Analysis: Deployment
   5.5. Global Cloud Telephony Service Market Outlook: Industry
       5.5.1. Introduction / Key Findings
       5.5.2. Historical Market Size (US$ Bn) Analysis, By Industry, 2019 - 2023
       5.5.3. Current Market Size (US$ Bn) Analysis and Forecast, By Industry, 2024 - 2031
           5.5.3.1. BFSI
           5.5.3.2. IT & Telecom
           5.5.3.3. Healthcare
           5.5.3.4. Media & Entertainment
           5.5.3.5. Retail and E-commerce
           5.5.3.6. Government and Public Sector
           5.5.3.7. Others
   5.6. Market Attractiveness Analysis: Industry
6. Global Cloud Telephony Service Market Outlook: Region
   6.1. Key Highlights
   6.2. Historical Market Size (US$ Bn) and Analysis, By Region, 2019 - 2023
   6.3. Current Market Size (US$ Bn) Analysis and Forecast, By Region, 2024 - 2031
       6.3.1. North America
       6.3.2. Europe
       6.3.3. East Asia
       6.3.4. South Asia and Oceania
       6.3.5. Latin America
       6.3.6. Middle East & Africa
   6.4. Market Attractiveness Analysis: Region
7. North America Cloud Telephony Service Market Outlook: Historical (2019 - 2023) and Forecast (2024 - 2031)
   7.1. Key Highlights
   7.2. Historical Market Size (US$ Bn) Analysis, By Market, 2019 - 2023
       7.2.1. By Country
       7.2.2. By Network Type
       7.2.3. By Deployment
       7.2.4. By Industry
   7.3. Current Market Size (US$ Bn) Analysis and Forecast, By Country, 2024 - 2031
       7.3.1. U.S.
       7.3.2. Canada
   7.4. Current Market Size (US$ Bn) Analysis and Forecast, By Network Type, 2024 - 2031
       7.4.1. Public Switched Telephone Network (PSTN)
       7.4.2. Voice over Internet Protocol (VoIP)
   7.5. Current Market Size (US$ Bn) Analysis and Forecast, By Deployment, 2024 - 2031
       7.5.1. Cloud-based
       7.5.2. On-premises
   7.6. Current Market Size (US$ Bn) Analysis and Forecast, By Industry, 2024 - 2031
       7.6.1. BFSI
       7.6.2. IT & Telecom
       7.6.3. Healthcare
       7.6.4. Media & Entertainment
       7.6.5. Retail and E-commerce
       7.6.6. Government and Public Sector
       7.6.7. Others
   7.7. Market Attractiveness Analysis
8. Europe Cloud Telephony Service Market Outlook: Historical (2019 - 2023) and Forecast (2024 - 2031)
   8.1. Key Highlights
   8.2. Historical Market Size (US$ Bn) Analysis, By Market, 2019 - 2023
       8.2.1. By Country
       8.2.2. By Network Type
       8.2.3. By Deployment
       8.2.4. By Industry
   8.3. Current Market Size (US$ Bn) Analysis and Forecast, By Country, 2024 - 2031
       8.3.1. Germany
       8.3.2. France
       8.3.3. U.K.
       8.3.4. Italy
       8.3.5. Spain
       8.3.6. Russia
       8.3.7. Türkiye
       8.3.8. Rest of Europe
   8.4. Current Market Size (US$ Bn) Analysis and Forecast, By Network Type, 2024 - 2031
       8.4.1. Public Switched Telephone Network (PSTN)
       8.4.2. Voice over Internet Protocol (VoIP)
   8.5. Current Market Size (US$ Bn) Analysis and Forecast, By Deployment, 2024 - 2031
       8.5.1. Cloud-based
       8.5.2. On-premises
   8.6. Current Market Size (US$ Bn) Analysis and Forecast, By Industry, 2024 - 2031
       8.6.1. BFSI
       8.6.2. IT & Telecom
       8.6.3. Healthcare
       8.6.4. Media & Entertainment
       8.6.5. Retail and E-commerce
       8.6.6. Government and Public Sector
       8.6.7. Others
   8.7. Market Attractiveness Analysis
9. East Asia Cloud Telephony Service Market Outlook: Historical (2019 - 2023) and Forecast (2024 - 2031)
   9.1. Key Highlights
   9.2. Historical Market Size (US$ Bn) Analysis, By Market, 2019 - 2023
       9.2.1. By Country
       9.2.2. By Network Type
       9.2.3. By Deployment
       9.2.4. By Industry
   9.3. Current Market Size (US$ Bn) Analysis and Forecast, By Country, 2024 - 2031
       9.3.1. China
       9.3.2. Japan
       9.3.3. South Korea
   9.4. Current Market Size (US$ Bn) Analysis and Forecast, By Network Type, 2024 - 2031
       9.4.1. Public Switched Telephone Network (PSTN)
       9.4.2. Voice over Internet Protocol (VoIP)
   9.5. Current Market Size (US$ Bn) Analysis and Forecast, By Deployment, 2024 - 2031
       9.5.1. Cloud-based
       9.5.2. On-premises
   9.6. Current Market Size (US$ Bn) Analysis and Forecast, By Industry, 2024 - 2031
       9.6.1. BFSI
       9.6.2. IT & Telecom
       9.6.3. Healthcare
       9.6.4. Media & Entertainment
       9.6.5. Retail and E-commerce
       9.6.6. Government and Public Sector
       9.6.7. Others
   9.7. Market Attractiveness Analysis
10. South Asia & Oceania Cloud Telephony Service Market Outlook: Historical (2019 - 2023) and Forecast (2024 - 2031)
   10.1. Key Highlights
   10.2. Historical Market Size (US$ Bn) Analysis, By Market, 2019 - 2023
       10.2.1. By Country
       10.2.2. By Network Type
       10.2.3. By Deployment
       10.2.4. By Industry
   10.3. Current Market Size (US$ Bn) Analysis and Forecast, By Country, 2024 - 2031
       10.3.1. India
       10.3.2. Southeast Asia
       10.3.3. ANZ
       10.3.4. Rest of South Asia & Oceania
   10.4. Current Market Size (US$ Bn) Analysis and Forecast, By Network Type, 2024 - 2031
       10.4.1. Public Switched Telephone Network (PSTN)
       10.4.2. Voice over Internet Protocol (VoIP)
   10.5. Current Market Size (US$ Bn) Analysis and Forecast, By Deployment, 2024 - 2031
       10.5.1. Cloud-based
       10.5.2. On-premises
   10.6. Current Market Size (US$ Bn) Analysis and Forecast, By Industry, 2024 - 2031
       10.6.1. BFSI
       10.6.2. IT & Telecom
       10.6.3. Healthcare
       10.6.4. Media & Entertainment
       10.6.5. Retail and E-commerce
       10.6.6. Government and Public Sector
       10.6.7. Others
   10.7. Market Attractiveness Analysis
11. Latin America Cloud Telephony Service Market Outlook: Historical (2019 - 2023) and Forecast (2024 - 2031)
   11.1. Key Highlights
   11.2. Historical Market Size (US$ Bn) Analysis, By Market, 2019 - 2023
       11.2.1. By Country
       11.2.2. By Network Type
       11.2.3. By Deployment
       11.2.4. By Industry
   11.3. Current Market Size (US$ Bn) Analysis and Forecast, By Country, 2024 - 2031
       11.3.1. Brazil
       11.3.2. Mexico
       11.3.3. Rest of Latin America
   11.4. Current Market Size (US$ Bn) Analysis and Forecast, By Network Type, 2024 - 2031
       11.4.1. Public Switched Telephone Network (PSTN)
       11.4.2. Voice over Internet Protocol (VoIP)
   11.5. Current Market Size (US$ Bn) Analysis and Forecast, By Deployment, 2024 - 2031
       11.5.1. Cloud-based
       11.5.2. On-premises
   11.6. Current Market Size (US$ Bn) Analysis and Forecast, By Industry, 2024 - 2031
       11.6.1. BFSI
       11.6.2. IT & Telecom
       11.6.3. Healthcare
       11.6.4. Media & Entertainment
       11.6.5. Retail and E-commerce
       11.6.6. Government and Public Sector
       11.6.7. Others
   11.7. Market Attractiveness Analysis
12. Middle East & Africa Cloud Telephony Service Market Outlook: Historical (2019 - 2023) and Forecast (2024 - 2031)
   12.1. Key Highlights
   12.2. Historical Market Size (US$ Bn) Analysis, By Market, 2019 - 2023
       12.2.1. By Country
       12.2.2. By Network Type
       12.2.3. By Deployment
       12.2.4. By Industry
   12.3. Current Market Size (US$ Bn) Analysis and Forecast, By Country, 2024 - 2031
       12.3.1. GCC Countries
       12.3.2. Egypt
       12.3.3. South Africa
       12.3.4. Northern Africa
       12.3.5. Rest of Middle East & Africa
   12.4. Current Market Size (US$ Bn) Analysis and Forecast, By Network Type, 2024 - 2031
       12.4.1. Public Switched Telephone Network (PSTN)
       12.4.2. Voice over Internet Protocol (VoIP)
   12.5. Current Market Size (US$ Bn) Analysis and Forecast, By Deployment, 2024 - 2031
       12.5.1. Cloud-based
       12.5.2. On-premises
   12.6. Current Market Size (US$ Bn) Analysis and Forecast, By Industry, 2024 - 2031
       12.6.1. BFSI
       12.6.2. IT & Telecom
       12.6.3. Healthcare
       12.6.4. Media & Entertainment
       12.6.5. Retail and E-commerce
       12.6.6. Government and Public Sector
       12.6.7. Others
   12.7. Market Attractiveness Analysis
13. Competition Landscape
   13.1. Market Share Analysis, 2023
   13.2. Market Structure
       13.2.1. Competition Intensity Mapping
       13.2.2. Competition Dashboard
   13.3. Company Profiles (Details - Overview, Financials, Strategy, Recent Developments)
       13.3.1. Twilio
           13.3.1.1. Overview
           13.3.1.2. Solution Portfolio
           13.3.1.3. Key Financials
           13.3.1.4. Market Developments
           13.3.1.5. Market Strategy
       13.3.2. RingCentral
       13.3.3. Vonage
       13.3.4. 8x8 Inc.
       13.3.5. Cisco Webex Calling
       13.3.6. Microsoft Corporation
       13.3.7. Nextiva
       13.3.8. Grasshopper
       13.3.9. Dialpad
       13.3.10. Mitel
       13.3.11. Zoom Phone
       13.3.12. Alcatel-Lucent Enterprise
14. Appendix
   14.1. Research Methodology
   14.2. Research Assumptions
   14.3. Acronyms and Abbreviations